Last Updated: 15.02.25
K-Back Policies
At K-Back Investment Namibia Group (Pty) Ltd, our goal is to deliver safe, efficient, and ethical logistics and mining transport services across Southern Africa. To ensure smooth operations and mutual understanding, we kindly ask all clients to review the following policies.
1. Bookings & Scheduling
Booking Methods:
Bookings can be made via email, phone, or through your dedicated logistics coordinator. Early scheduling is encouraged for high-demand routes.
Confirmation:
You’ll receive a confirmation email or call once your booking is processed. Please double-check all details and notify us immediately of any changes.
Urgent Requests:
Short-notice bookings are subject to availability and may include expedited service charges.
2. Cancellations & Rescheduling
Notice Period:
We require a minimum of 24 hours’ notice for cancellations or changes to confirmed bookings.
Late Cancellations:
Bookings canceled within 24 hours of dispatch may incur a cancellation fee of up to 50% of the quoted rate.
No-Shows:
If our fleet arrives and loading cannot proceed due to client delay or absence, full charges may still apply.
3. Delays & Waiting Time
Grace Period:
A grace period of 1 hour is allowed for loading/unloading. Beyond that, waiting time will be billed at the agreed hourly standby rate.
Client Delays:
Consistent client-side delays may affect future scheduling priority.
4. Safety & Compliance
Cargo Safety:
All shipments are GPS-tracked and monitored. In high-risk areas, we activate additional security measures, including air response readiness.
Compliance:
Clients must ensure all cargo complies with regional transport laws and provide accurate documentation.
Restricted Goods:
Hazardous or non-declared dangerous goods may result in cancellation or refusal of transport.
5. Equipment & Cargo Handling
Fleet Standards:
Our fleet is upgraded every two years and maintained under strict OEM standards to reduce downtime and ensure reliability.
Loading & Offloading:
It is the client’s responsibility to ensure proper loading facilities. Improperly secured or misdeclared loads may be refused.
Special Equipment:
Requests for specialized trailers (e.g., tippers, tankers, flatdecks) must be indicated at the time of booking.
6. Payments & Deposits
Accepted Methods:
We accept EFTs, bank transfers, and mobile payments. Proof of payment is required before dispatch.
Deposits:
A 20% upfront deposit may be required for first-time clients or large volume contracts.
Invoicing:
Final invoices are based on confirmed delivery, and any surcharges (e.g., demurrage, escort services) will be clearly itemized.
7. Delivery & Communication
Notifications:
Clients will receive regular tracking updates. Any delays due to border checks, weather, or roadblocks will be communicated immediately.
Delivery Issues:
If issues arise during transit, our team will work directly with your representative to resolve matters quickly and ethically.
8. Client Conduct & Cooperation
Professional Conduct:
We expect respectful, cooperative engagement from all clients and site personnel.
Compliance with K-Back Code:
Clients engaging in unethical practices may be removed from our preferred client list.
9. Emergency Policy
Response Protocols:
In case of an accident, breakdown, or hijacking, our emergency response team activates immediately. Clients will be informed within minutes of any critical events.
Liability:
K-Back is insured, but liability terms are outlined in each service contract and may vary by cargo type.
10. Policy Updates
Policy Revisions:
We reserve the right to update these terms. Clients will be notified of significant changes via email and our official website.
11. Contact Us
For questions or concerns, please reach out to:
Email: info@k-backgroup.com
Phone: +264 81 899 0400
Head Office Address: Hiltop village unit 32 | 2nd floor | Kleine kuppe
Website: k-backgroup.com.na
At K-Back Investment Namibia Group (Pty) Ltd, our goal is to deliver safe, efficient, and ethical logistics and mining transport services across Southern Africa. To ensure smooth operations and mutual understanding, we kindly ask all clients to review the following policies.
1. Bookings & Scheduling
Booking Methods:
Bookings can be made via email, phone, or through your dedicated logistics coordinator. Early scheduling is encouraged for high-demand routes.
Confirmation:
You’ll receive a confirmation email or call once your booking is processed. Please double-check all details and notify us immediately of any changes.
Urgent Requests:
Short-notice bookings are subject to availability and may include expedited service charges.
2. Cancellations & Rescheduling
Notice Period:
We require a minimum of 24 hours’ notice for cancellations or changes to confirmed bookings.
Late Cancellations:
Bookings canceled within 24 hours of dispatch may incur a cancellation fee of up to 50% of the quoted rate.
No-Shows:
If our fleet arrives and loading cannot proceed due to client delay or absence, full charges may still apply.
3. Delays & Waiting Time
Grace Period:
A grace period of 1 hour is allowed for loading/unloading. Beyond that, waiting time will be billed at the agreed hourly standby rate.
Client Delays:
Consistent client-side delays may affect future scheduling priority.
4. Safety & Compliance
Cargo Safety:
All shipments are GPS-tracked and monitored. In high-risk areas, we activate additional security measures, including air response readiness.
Compliance:
Clients must ensure all cargo complies with regional transport laws and provide accurate documentation.
Restricted Goods:
Hazardous or non-declared dangerous goods may result in cancellation or refusal of transport.
5. Equipment & Cargo Handling
Fleet Standards:
Our fleet is upgraded every two years and maintained under strict OEM standards to reduce downtime and ensure reliability.
Loading & Offloading:
It is the client’s responsibility to ensure proper loading facilities. Improperly secured or misdeclared loads may be refused.
Special Equipment:
Requests for specialized trailers (e.g., tippers, tankers, flatdecks) must be indicated at the time of booking.
6. Payments & Deposits
Accepted Methods:
We accept EFTs, bank transfers, and mobile payments. Proof of payment is required before dispatch.
Deposits:
A 20% upfront deposit may be required for first-time clients or large volume contracts.
Invoicing:
Final invoices are based on confirmed delivery, and any surcharges (e.g., demurrage, escort services) will be clearly itemized.
7. Delivery & Communication
Notifications:
Clients will receive regular tracking updates. Any delays due to border checks, weather, or roadblocks will be communicated immediately.
Delivery Issues:
If issues arise during transit, our team will work directly with your representative to resolve matters quickly and ethically.
8. Client Conduct & Cooperation
Professional Conduct:
We expect respectful, cooperative engagement from all clients and site personnel.
Compliance with K-Back Code:
Clients engaging in unethical practices may be removed from our preferred client list.
9. Emergency Policy
Response Protocols:
In case of an accident, breakdown, or hijacking, our emergency response team activates immediately. Clients will be informed within minutes of any critical events.
Liability:
K-Back is insured, but liability terms are outlined in each service contract and may vary by cargo type.
10. Policy Updates
Policy Revisions:
We reserve the right to update these terms. Clients will be notified of significant changes via email and our official website.
11. Contact Us
For questions or concerns, please reach out to:
Email: info@k-backgroup.com
Phone: +264 81 899 0400
Head Office Address: Hiltop village unit 32 | 2nd floor | Kleine kuppe
Website: k-backgroup.com.na